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Softwash NQ cares about your privacy. This policy outlines our commitment to you and  how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

What is Personal Information, and why do we collect it?

Personal information is information that identifies you. Examples of personal information we collect include names, addresses, email addresses, phone numbers, and browsing preferences.

We collect this information in various ways, such as:

  • Phone calls
  • Meetings and discussions with you
  • Email
  • When you send us a message using our Contact Us form
  • Cookies

We primarily collect your personal information so we can explain the services you have asked about and complete the work you have requested. For example, our commercial cleaning service.

We may also use your personal information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure.

Disclosure of Personal Information

Your personal information may be disclosed in some circumstances, including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files, which we will keep for a minimum of 7 years.

Access to your Personal Information

You may access the personal information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, don’t hesitate to get in touch with us.

Softwash NQ will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.

To protect your personal information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your personal information is up to date. We will take reasonable steps to ensure your information is accurate, complete, and up-to-date.

If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change occasionally and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us.

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Why choose Softwash NQ?

Safe for the whole family

COVID approved cleaning provider

Environmentally friendly

Less damaging than pressure washing

Locally owned and operated

Responsive, Reliable and Flexible

No obligation quoting available

Specialising in exterior commercial cleaning


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